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a quick word from Mik:

After more than thirty five years in hospitality, I can honestly say that I love this industry. I'm inspired by the unique cheerful characters, warm personalities, exciting energy, dedication and loyalty that I see every day.


My business was created sixteen years ago, taking the decision to step out on my own, using my knowledge, experience and passion to support the industry and unleash potential in people in a different way.


I challenge businesses to think about their perspective, re-shape their service and re-engage front line teams, creating environments that stimulate an appetite for knowledge and learning.


I have served as an advisor to diverse organisations, teams and individuals both internationally and in the UK these include; large multi-award winning 5* and 4* hotel collections, classic country houses, high volume and specialist brand restaurants, spa retreats, forest holiday villages, an African wilderness reserve, a global adventure operator and even a racecourse.


Focusing on the here and now and the realities of making an actual difference are what I believe in.

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